Standard Service

We guarantee you will feel the difference!

Our standard service package is aimed at keeping your bike in tip top condition. We’ve developed this procedure over more than a decade of maintaining bicycles so that nothing is missed and you can always feel the difference when you get it back.

We highly recommend regular servicing to keep on top of small niggles before they develop into more expensive and potentially dangerous issues.

The Standard service is suited to a well maintained bike that hasn’t been ridden for more than 3-6 months since it’s last service. Of course this is a guide number only and can mean anything from 400-1000 miles depending on many factors, including your mileage, riding style, weather conditions and the quality of components.

The Standard service is NOT suited to bikes that haven’t been regularly or recently serviced, or bicycles that have been damaged or need many parts replaced at the same time. Please see our Advanced service or Full service or contact us for advice.

Included:

The Standard service includes the following: (please note it may not be possible to carry out some of these procedures if there are other issues with the bike – you will be made aware of these in the Triage report)

• Visual safety inspection – frame, forks and all components (on-bike – no dismantling).
• PDF Triage report – a full condition report emailed to you including an itemised estimate of costs for your approval.
• Drivetrain serviced – Chain checked for wear, correct length and oiled. Cassette and freehub checked for wear / play. Chainring teeth and crankset bolts inspected and torqued. Chain replacement included if necessary.
• Gear service – Alignment of gear hanger, derailleurs, and proper calibration of shifters. Fitting of new gear cables where necessary.
• Brake service – Fitting of brake pads and cables where necessary. Proper alignment of brake levers, callipers and routing of cables.
• Wheel Truing – Spokes tensioned to align wheels (broken spoke /rim replacement is not included).

• Tyres serviced – Tyre treads checked for wear / puncture hazards removed. Vvalve heads aligned and tyres pumped to max inflation pressure for safety test. Tubeless sealant topped up if requested. Valve caps replaced if missing. (Tube/tyre fitting is not included).
• Bearing adjustments – Wheel nuts tightened. Bottom bracket, headset and wheel bearings checked for play / wear and adjusted where possible.
• Peripherals checked – Pedals, saddle, mudguard, rack, bottle cage bolts and other accessories checked / torqued for safety. (Accessory fitting is not included).
• Handlebars inspected – Missing bar end plugs replaced as standard for your safety. Llevers aligned for comfort/safety. Stem bolts set to correct torque.
• Test ride – All bikes are road tested for full functionality before returning. We leave the wheels attached so you don’t have to worry about setting up the axle nuts / brake callipers again.
• Guarantee – If you encounter any issues (with the work you have paid for as per the above) and let us know within 7 days of receiving the bike we will return to rectify the problem free of charge.

Not included:

For clarity, here is a list of things that are not included in our Standard service.

• Parts – the costs of any parts are not included. These will be quoted for in advance and charged separately.
• Tyres/tubes repaired or fitted.
• Cassette fitting – regular chain replacement should avoid the need for this in most cases.
• Suspension fork, shock or dropper post servicing.
• Frame bearing servicing or replacement.
• Drivetrain component replacement (eg bottom bracket, chainrings, crankset, freehub etc).
• Spoke replacement or wheel building.
• Wheel hub, bottom bracket or headset bearing servicing.
• Tubeless tyre fitting.
• Shifter, lever or derailleur replacement, or associated bar tape wrapping / cable routing.
• Bar tape wrapping
• Accessory fitting

Electric bikes

Due to the extra risk and associated insurance costs of taking in batteries and chargers, as well as the extra wear and tear on our equipment (and staff!), we have separate packages for electric bikes please see our Electric bike servicing page before booking.