Home Collection
Our home collection service takes all the hassle out of getting your bike serviced or repaired.
Why risk damaging your bike trying to fit it in your car when our servicing packages include free home collection and drop-off?!
Bike Man Dan started as a humble, 2 wheeled bicycle repair service for quick fixes, but has developed into so much more!
Our home collection process has been honed over a number of years and is broken down into the following 5 steps:
- Booking
- Collection
- Triage (Inspection report)
- Workshop
- Dropoff
Read more about:
- Free home collection
- Out-of-hours home collection (OOH)
- Minimum spend by postcode and postcode table
- Example costs
Booking
Booking is super easy and happens through our website and SMS booking system.
Once we have your requirements and location, we’ll offer you the next available pickup slot on our route in your area via SMS – you can confirm this via text and you’ll get a reminder we’re coming and a time window on the day
Collection
We’ll send our driver to collect your bike from your preferred location -this could be your home, work or anywhere else – as long as there’s a specific address and a parking space, we’re not fussy!
We’ll have a quick chat with you to go over any key issues or requests and to check for anything major before taking it away.
Triage
You’re in full control of your bike repair and the final costs – we won’t proceed with any work until you’ve approved our report.
The day after collection we’ll carry out a detailed inspection and you’ll receive a full condition report for each bike. This is where we notify you of any problems, make any recommendations of work required and quote for this if it’s not included in the work you requested.
We flag issues by priority according to safety, functionality, or advisories.
If we think any parts are needed we’ll try to find a source and estimated price for these too.
Workshop
Here’s where the magic happens! We’ll clean and prepare your bike for it’s service, order, fit or service any parts you’ve approved, before setting up and tuning your bike to perfection.
We may call or message you to discuss any updated costs or anything else unexpected – of course you can contact our workshop at any time to discuss anything here
We test ride every bike to rule out any niggles before you get back out on it.
Dropoff
All our servicing operates on a standard 7 day turn-around so you can expect your bike back the week after collection unless we’ve contacted you to discuss otherwise. There are many factors involved in operating this service and sometimes delays are unavoidable, but whenever it’s possible to return your bike sooner we will do that too!
We understand there may be some anxiety around handing over your trusty steed to a stranger, but rest assured we will treat your bike like royalty. Our van is kitted out with padding and packing blankets, and with over a decade of experience in securing and transporting bicycles.
As with collection, you’ll be told when to expect your bike so you can plan your next ride to a T.
We’re fixing a bike near you…
Our home collection and drop-off service and mobile bike repair service come with a minimum spend for labour which depends on your location. This covers the booking of van space needed to collect the business that we rely on.
When combined with our free Friday (daytime) collection – all of our servicing packages (including the Interim, Standard, Advanced and Full service) are covered by the minimum labour spend for our core area.
NB parts are not included in service costs. See below for example cases.
Free home collection:
We offer FREE home collection on Fridays. If selected, our driver will arrive sometime between 10-3pm to collect your bike (and return the week after).
This is a popular option and availability may be limited – once again our out-of-hours service is always there if you’re in a hurry or not available during those hours.
Out-of-hours home collection (OOH):
We charge a small fee for out of hours collection which we operate Mon-Thursday evenings depending on your location. We’re able to guarantee collection after as late as 7pm depending on your evening schedule. The single fee covers both visits to your location (ie collection and dropoff) but is additional to the minimum spend for labour. The fee is currently the same for all callout areas. You can select which slot is appropriate at booking, or make sure to get in touch with us if you have special requirements.
- Guaranteed after 5pm +£10
- Guaranteed after 6pm +£15
- Guaranteed after 7pm +£20
There is no charge for OOH on-site repairs, however please note that the work we can do is limited – please get in touch with any questions.
Minimum spend by postcode
Our home visit service for bicycle repairs and servicing is currently limited to the following postcodes due to time and resources available to us. The 3 minimum spend bands roughly correlate with the costs of our 3 main servicing packages.
The more people regularly booking servicing with us in your area, the lower your minimum spend will become so please share our info with your neighbours!
If you’d like us to consider adding your postcode please get in touch.
See our full list of labour prices.
Postcode table
| Core area minimum Collection: £85 On-site repair: £50 | Outer area minimum Collection: £150 On-site repair: Unavailable | Extended area minimum Collection: £216 On-site repair: Unavailable |
|---|---|---|
| B5 7 | B5 4 | B6 4 |
| B11 4 | B5 5 | B6 6 |
| B12 8 | B5 6 | B6 7 |
| B12 9 | B11 1 | B7 |
| B13 | B11 2 | B8 |
| B14 | B12 0 | B9 5 |
| B15 | B27 6 | B10 9 |
| B16 | B29 4 | B18 4 |
| B17 | B29 5 | B18 5 |
| B28 | B29 6 | B19 1 |
| B29 7 | B31 1 | B19 2 |
| B30 | B31 5 | B20 |
| B31 2 | B32 | B21 |
| B31 3 | B45 0 | B23 |
| B38 | B45 9 | B24 |
| B47 5 | B49 | B25 |
| B48 7 | B60 1 | B26 |
| B80 | B60 2 | B33 |
| B90 | B60 3 | B34 |
| B91 | B61 0 | B35 |
| B93 | B61 7 | B36 |
| B94 | B61 8 | B37 |
| B95 5 | B66 4 | B42 |
| B97 4 | B67 5 | B43 |
| B97 6 | B67 6 | B44 |
| B98 | B68 0 | B46 |
| B68 9 | B50 | |
| B92 | B61 9 | |
| B95 6 | B62 | |
| B96 6 | B63 | |
| B97 5 | B64 6 | |
| B64 7 | ||
| B65 | ||
| B66 1 | ||
| B66 2 | ||
| B66 3 | ||
| B67 7 | ||
| B68 8 | ||
| B69 1 | ||
| B69 2 | ||
| B69 4 | ||
| B70 6 | ||
| B70 7 | ||
| B72 | ||
| B73 | ||
| B76 1 | ||
| B76 2 | ||
| B76 9 | ||
| CV3 6 | ||
| CV4 | ||
| CV5 | ||
| CV6 1 | ||
| CV6 2 | ||
| CV7 | ||
| CV8 1 | ||
| CV8 2 | ||
| CV31 | ||
| CV32 | ||
| CV34 4 | ||
| CV34 5 | ||
| CV34 6 | ||
| CV35 7 | ||
| CV35 9 | ||
| CV37 7 | ||
| CV37 8 | ||
| DY9 9 | ||
| WR7 | ||
| WR9 0 |
Example costs
Example 1:
You book a Standard service at £96 (+parts), collected on a Friday daytime within our core area – the final cost will be:
- Labour (£96 plus parts)
- + Min spend difference for core area (£0),
- + Friday daytime collection (£0)
Total = £96 plus parts
Example 2:
You book an Advanced service at £150 (+parts), collected on a Thursday after 5pm within our outer area – the final cost will be:
- Labour (£150 plus parts)
- + Min spend difference for outer area(£0)
- + OOH collection after 5pm (£10)
Total = £160 plus parts
Example 3:
You book a Full service, collected on a Monday after 7pm within our Extended area – the final cost will be:
- Full service labour (£216 plus parts)
- + Min spend difference for outer area (£0)
- + OOH collection after 7pm (£20)
Total = £236 plus parts
Example 4:
You book a headset service, collected on a Tuesday after 7pm within our Core area – the final cost will be:
- Headset service labour (£30 plus parts)
- + Min spend difference for Core area (£85-£30=£55)
- + OOH collection fee – 7pm (£20)
Total = £100 plus parts
Example 5: You book a headset service, you bring the bike to our Workshop any weekday 10-4pm – the final cost will be:
- Headset service labour (£30 plus parts)
Total = £30 plus parts
Still have questions?
If you still have any queries about how our Home Collection service operates please don’t hesitate to get in touch
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