FAQs

How does your home collection service work?

Our SMS based booking system is easy to use. After receiving you booking, we’ll offer you the nearest available collection date for the service you’ve selected.

We’ll remind you we’re coming a couple of days before and publish a 1 hr time window on the day of your visit.

We’ll chat briefly about your bike before taking away for triage.

You’ll receive a PDF condition report and estimate of costs the day after collection. Once we have your approval we’ll order any parts needed and start work.

We’ll be in touch with any important updates and you’ll get an online payment link once we’ve finished.

How long does it take?

Turnaround for all collections and/or servicing is 7 days.

On site repairs are limited to 30 minutes per visit.

If it’s possible to return it earlier we will let you know – but since this depends on so many factors (location, work required, parts needed and van space etc) unfortunately we can’t guarantee a faster turnaround before seeing the bike.

What’s the minimum spend for a home collection or on-site repair in my area?

All our main servicing packages come with FREE home collection and return in our core area. The minimum labour spend for your location is listed at https://bikemandan.co.uk/callout-area

(Tip: once there you can use the search feature on your browser to find your postcode quickly)

If your postcode is not listed you are very welcome to bring the bike to our workshop, just call us to arrange.

Do you repair bikes in my area?

Yes! Our core area covers Solihull, Redditch, Moseley/Kings Heath, Stirchley and Bournville, Knowle and Henley in Arden among others. But we can go further so please get in touch to discuss your needs

To see an approximate map with minimum spends go to https://bikemandan.co.uk/callout-area

How much is it to fix my bike?

All our current labour prices are listed at https://bikemandan.co.uk/prices/. Please bear in mind there is a minimum spend on labour if we come to you. You will be notified, quoted and asked for approval for any additional work or parts that we may recommend. Parts are not included in the cost of labour listed here.

Can I bring my bike to you?

Yes you are welcome to bring your bike to us – we book all our work in advance so please use the booking form and when asked, select “Workshop – I will bring my bike to you”. Once we’re sure we can complete what you need we will invite you to bring your bike in. There is no minimum spend for work done to bikes brought to our workshop. 

What’s included in a service?

We have various servicing packages depending on the current state / service interval of your particular bike. Parts are not included

Can you fix the bike at my house?

Yes. However there’s a limit to work we can complete on-site due to wildly varying component specifications between bikes and diagnosing/fixing them can be a complicated process involving sourcing of bespoke parts in many cases.

We’re equipped to perform standard puncture repair/tube replacement, basic gear indexing (no damage) and cable replacements on site. For anything else, please contact us to discuss your issue before booking. 

NB If you are in any doubt what your issue is, or how to solve it – then please get in touch with us before booking to avoid disappointment!

How do I pay? 

Online: We accept all payments for home visit work through our online payment system. You will receive an SMS and email containing a payment link once the work is complete – payment must be received before your bike is returned.

Cash: We accept cash payments at our workshop only.

Card: We cannot take physical card/contactless payments at this time.

What if there is a problem with the work I’ve paid for?

This is very rare, but we are human beings so it can happen. If you notice anything at all strange stop riding and notify us IMMEDIATELY! Please do not pay another mechanic to fix anything – we will put our work right free of charge!

We’ll provide details of how to do this with your receipt.

Do I need to clean my bike?

There’s no need to clean your bike before we look at it unless it is particularly caked in mud, (or dog poo!) Our Advanced and Full services include cleaning by default 🙂